Financial abuse is a form of family and domestic violence (FDV) and will be experienced by over 2 million Australians over their lifetime, with 63% of women experiencing financial stress as a result of financial abuse. Obtaining financial independence is the most significant barrier to leaving a FDV relationship and a lack of financial independence often results in a person returning to that relationship. The stresses imposed by COVID-19 have only increased this.
Recognising this and inspired by a framework created by the Israeli banking sector with support from the Bank of Israel, the AICC NSW initiated a project with Australian Banking Association member banks to further reduce barriers for those affected in reaching financial independence. We are delighted that on May 28 AUSTRAC announced a change to its customer identification and verification rule to help people experiencing family and domestic violence.
Our expert panel will discuss how the banking sector has been working to support customers and employees facing family and domestic violence and the challenges ahead for the sector, particularly during the COVID-19 period and beyond. Please join us to consider how learnings from the banking sector might be applied in your organisation.
The Hon. Anna Bligh AC, CEO, Australian Banking Association
Since early 2017, Anna Bligh has held the position of Chief Executive Officer of the Australian Banking Association. Her priorities include delivering on the recommendations of the Royal Commission, strengthening the culture in banking, rebuilding trust in the sector and delivering the right outcomes for customers. Prior to her role in banking, she had a long and distinguished career in politics, including holding the position of Premier of Queensland for almost five years.
Paul Moger, General Manager, 1800RESPECT
Paul joined 1800RESPECT in February 2018 and since that time has led significant change within the organisation, including the service model change, and responding to significant increases in people contracting the service for support through additional partner support. Previously as the Policy Adviser for the Office of the Minister for Social Services, Paul was responsible for domestic violence and women’s policy, settlement services, adoption issues, government grants, and the Australian Priority Investment Approach. Paul has an outstanding career history of delivering cost-effective strategic outcomes and implementing collaborative and consultative change management. He also has experience in developing and delivering strategies and platforms that have a strong focus on user interaction and experience. In the past 15 years, Paul has held a number of management positions in government in education and human and social services, and has built an extensive network of contacts he relies upon to broaden his perspective and deepen his understanding of complex social issues. Paul offers strategic leadership that inspires and develops potential, and engages with staff and stakeholders to build performance and innovation.
Catherine Fitzpatrick, General Manager, Community & Customer Vulnerability, Commonwealth Bank
Catherine Fitzpatrick is a senior executive with broad experience in customer operations and corporate affairs, and a passion for giving a voice to the voiceless. A former award-winning journalist and political adviser, she has more than 25 years’ experience across the private, public and not-for-profit sectors. She is the Commonwealth Bank’s General Manager, Community and Customer Vulnerability, with responsibility for establishing a team to provide extra care to customers experiencing vulnerability and to lead organisational change in line with community expectations. In 2018, she was recognised as an AFR Qantas 100 Women of Influence for leadership of the bank’s domestic violence program since 2015.
Carolyn Bond AO, Project Manager, Economic Abuse Reference Group
Carolyn is project manager for the Economic Abuse Reference Group - a coalition of community services which advocates regarding family violence and economic abuse. Members include family violence services, financial counsellors and community lawyers. Carolyn has worked in consumer advocacy for more than 30 years, initially as a financial counsellor in the 1980s and more recently as co-CEO of the Consumer Action Law Centre. Carolyn has represented consumer interests on a number of bodies including the Commonwealth Consumer Affairs Advisory Council and the ASIC Consumer Advisory Committee. She has been a director of the Victorian Legal Services Board, the Banking and Financial Services Ombudsman (now AFCA) and the Energy and Water Ombudsman Victoria. She is currently a director of the Financial Counselling Foundation and the Financial Advisers Standards and Ethics Authority.
Moderator: Jillian Segal AO - Chair Australia-Israel Chamber of Commerce (NSW)
Jillian Segal is a professional company director with a legal and regulatory background and private and public sector experience. Currently, she is a director of Rabobank Australia, Chair of the General Sir John Monash Foundation and Chair of the Independent Parliamentary Expenses Authority (IPEA). Jillian is on the board of the Garvan Institute of Medical Research, she is a director of the Grattan Institute and a Trustee of the Sydney Opera House Trust. Jillian is President of the Executive Council of Australian Jewry (ECAJ). Previously she was a director of ASX Ltd and National Australia Bank Ltd and a member of the federal government's Remuneration Tribunal.